Support
Support boundaries for StateMirror and shipped SimpleStates artifacts.
Document SS-SUPPORT-2026.10 · Revision CTried StateMirror?
Tell me what broke, confused you or would stop you from running it. For Core feedback, deployment questions or technical clarification, email founder@simple-states.com. Review is best effort; there is no response-time commitment or included deployment consulting.
- Which decision were you investigating, and what do you use today?
- Which step was confusing or failed? Include the Core version and a small sanitized reproduction if useful.
- What would block production use, or make the pilot easier?
Core issue reports can also go to GitHub Issues. Keep customer evidence, credentials and purchase details out of public reports. Send suspected vulnerabilities through private security reporting.
For development, start with Core's development instructions and discuss a proposed change in an issue before a large implementation. This is an invitation to report and discuss; it does not promise acceptance or paid support.
STATEMIRROR CORE
StateMirror Core is free and self-hosted under Apache-2.0. Support for Core is best-effort and may cover shipped defects, documentation clarification, reproducible failures and questions about the published interface or operating model.
Your team remains responsible for deployment, infrastructure, configuration, monitoring, backups, upgrades and application integration.
PAID PURCHASES
Support for paid StateMirror packages may cover licensing questions, receipts, purchase processing and artifact retrieval issues.
Purchases deliver versioned self-hosted artifacts. They do not include implementation assistance, managed hosting, production operations or an SLA unless separately agreed.
ARTIFACT RETRIEVAL
Paid purchases normally use automated artifact retrieval after successful checkout processing and grant creation. Processing or storage failures can delay retrieval; delivery timing is not guaranteed.
If retrieval fails, email founder@simple-states.com with your receipt and purchase email.
Have a delivery token? Resolve the artifact grant →
Have a purchase email and receipt reference? Use proof-of-purchase recovery →
SUPPORT BOUNDARY
SimpleStates support does not include implementation assistance, architecture consulting, custom integration work, production monitoring, emergency response or on-call coverage.
No response-time commitment or SLA applies unless separately agreed. StateMirror Production is a future product direction and is not currently available.
SUPPORTING ARTIFACTS
PlanSignal, DenySignal, ExpirySignal and other existing SimpleStates artifacts remain supported for shipped-defect, documentation, licensing and retrieval questions. None is required to use StateMirror Core.